1. Home
  2. Customer Service
New Arrivals, Inc.
1882 Mealy St. S., Suite 1
Atlantic Beach, FL 32233

Toll Free: (888) 326-9065
Phone: (904) 246-0687
Fax: (904) 246-7406
E-mail: [email protected]
or you may use our Contact Form to submit a request.

Our Guarantee:

If you're unsatisfied for any reason with any of our products, return the items purchased within 14 days, and we'll promptly exchange them or issue a refund, unless listed in the product exceptions listed below.

Exceptions:  We cannot accept returns of custom items, including: Wooden Framed Letters, Monogram Plaques, Monogram Wall Hooks, Custom Bedding, Monogrammed items or any other custom made items.  All Sale Items are Final Sale. 

Frequently Asked Questions:

Can I have my order shipped to my job or to another address as a gift?
Please send us an email or give us a call for specific details on getting your product sent to another address.

What if I don't want to give my credit card over the Internet?
No problem.  Simply give us a call at 1-888-326-9065 and we can take your credit card information over the phone, and get your order processing the same day.

How can I get updates on new products, promotions, sales, etc?
Sign up for our Mailing List to get immediate updates on new products & promotions!

What credit cards do you accept?
We accept Visa, MasterCard, Discover, Paypal and American Express.

How long will it take to get my product?
If you live in the US, please plan on 2-5 days for order processing.  For bedding products, 7-10 days.  If you are ordering a custom item or having an item monogrammed, please allow an additional 2-3 weeks.  If you live in Canada or any other international countries it will take longer. If a bedding item you order is out of stock, it can take up to 7-10 days before shipping.  Please let us know if you need the item urgently, and we will do everything we can to meet your delivery deadline.  Custom Bedding orders take 4-6 weeks.  View the shipping page for more information.

Standard Shipping:

If the shipping address is in the continental United States, your order will be shipped via FEDEX Ground and should arrive within seven to ten business days, plus 1-2 days processing time.  If you order a bedding item that is out of stock, it can take 7-10 days before that item is shipped.  Custom Orders take extra time, depending on the item.

At this time, we can ship outside the 48 contiguous states. International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will result in significantly higher shipping charges than stated on our website. Please call our Customer Service for specific information regarding international orders.

If you are experiencing an extra-long waiting time for your order to arrive, please email [email protected]

Return Policy:

We offer a 100% satisfaction guarantee on all New Arrivals products, with the exception of custom made orders. If for any reason you find any product unsatisfactory, you may send it back to us within 14 days for a full refund. We do not refund the cost of shipping for returned items. 

Exception:  Custom and Sale items are not returnable.

To return an item, please mail back your package to the New Arrivals return address on your package label with the following information:

  • Your name
  • Address
  • Phone Number
  • Reason for return

Any concerns about our products or services should be directed to our Customer Service Department: [email protected] or by calling 904-246-0687.

Shopping Security:

Our biggest priority is to provide our customers with a fast, easy, and safe shopping experience. In order to achieve this we utilize SSL (secure socket layer), the most advanced online ordering security system available.  With GeoTrust SSL, all of your ordering information including your name, email, and credit card information is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read from the time you reach the first page of our checkout to the time your order is complete.  It is easy to tell when you are being protected by encryption - depending on your browser the lock or key at the top or bottom of your browser will appear or change colors, and the first characters of a sites address will change from http to https.

Payment Options Accepted:
  • Visa
  • MasterCard
  • American Express
  • Discover

We cannot accept:

  • Cash
  • COD's
  • Personal Check
  • Cashier's Check

Promotion Codes:

Free Shipping applies to orders only in the contiguous US states.  Some promotion codes will be stackable and others will not.

On Sale Items

All On Sale Items are final sale and can not be exchanged or returned.