Our Guarantee:

If you're unsatisfied for any reason with any of our products, return the items purchased within 30 days, and we'll promptly exchange them or issue a refund. 

EXCEPTION: We cannot accept returns of monogrammed or custom items or items that have been washed.  (Wide crib rail covers and Minky or Sherpa backed blankets are considered custom).  All crib bumpers, curtains and fabric yardage are not returnable.  All sale items are final sale.

Return Policy:

We offer a 100% satisfaction guarantee on all New Arrivals products, other than the exceptions listed above. If for any reason you find any product unsatisfactory, you may send it back to us within 30 days in its original packaging for a full refund.  Returned bedding items must be unwashed.  

We do not refund the cost of shipping for returned items.

To return or exchange an item, please mail back your package to the following address:

New Arrivals Inc. Returns Dept.
408 Brandau Drive
Knoxville, TN 37920

Include your packing slip with the following information:

  • Your name
  • Address
  • Phone Number
  • Reason for return or exchange.
  • Order Number

If you are exchanging your items, please specify the items you want shipped back to you.  

Any concerns about our products or services should be directed to our Customer Service Department at [email protected] or by calling 832-544-0884.