Contact Information:

New Arrivals, Inc.
1750 Ebony Lane
Houston, Texas  77018

Customer Support:

Phone: 832-544-0884 
E-mail: [email protected]

Our Guarantee:

If you're unsatisfied for any reason with any of our products, return the items purchased within 14 days, and we'll promptly exchange them or issue a refund. EXCEPTION: We cannot accept returns of monogrammed or custom items and all sale items are final sale.

Frequently Asked Questions:

Can I have my order shipped to my job or to another address as a gift?
Please send us an email or give us a call for specific details on getting your product sent to another address.

What if I don't want to give my credit card over the Internet?
That's fine, simply give us a call at 832-544-0884 and we can take your credit card information over the phone, and get your order processing the same day.

What methods of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal.   You can order online or over the phone at (904) 246-0687.

Standard Shipping:

Shipping charges are automatically calculated based on the dollar amount of your order. If the shipping address is in the continental United States, your order will be shipped via USPS, UPS or FedEx, and should arrive within four to seven business days, plus 1-2 days processing time. We do offer shipping to Puerto Rico and Canada through USPS or FedEx International/Ground Express. Baby Bedding orders ship within 5-7 business days of the date you place your order. However, if your order is custom or monogrammed, please allow extra production time.

Expedited Shipping:

If you need your order rushed, please email [email protected] or call us at 832-544-0884.

If you are experiencing an extra-long waiting time for your order to arrive, please email us at [email protected] to check on your order.

Promotion Codes:

Unless otherwise specified, promotion codes cannot be combined.  Use the code that gives you the most savings!  (Custom items are not eligible for promotional discounts).

Return Policy:

We offer a 100% satisfaction guarantee on all New Arrivals products, other than the exceptions listed above. If for any reason you find any product unsatisfactory, you may send it back to us within 14 days in it's original packaging for a full refund. We do not refund the cost of shipping for returned items.

To return an item, please mail back your package to the New Arrivals, Inc. return address on your package label with the following information:

  • Your name
  • Address
  • Phone Number
  • Reason for return
  • Order Number

Any concerns about our products or services should be directed to our Customer Service Department at [email protected] or by calling 832-544-0884.

Baby Bedding Washing Instructions:

     •  Machine wash on gentle cycle with like colors.
     •  Tumble dry on low setting.
     •  Warm iron if necessary.
     •  Remove insert from crib bumper before washing.

Shopping Security:

At New Arrivals, Inc. our biggest priority is to provide our customers with a fast, easy, and safe shopping experience. In order to achieve this we utilize SSL (secure socket layer) technology, the most advanced online ordering security system available.

With SSL, all of your ordering information including your name, email, and credit card information is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read from the time you reach the first page of our checkout to the time your order is complete.

It is easy to tell when you are being protected by encryption - depending on your browser the lock or key at the top or bottom of your browser will appear or change colors, and the first characters of a site's address will change from http to https.

Payment Options Accepted:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal